Our Customer Service team is available 24/7 to assist you. If you have any questions or need support, simply reach out at suporte@betano.bet.br, and one of our team members will respond as soon as possible.
At Betano, accessibility is a priority. We offer specialized support for customers with hearing impairments via live chat or email, while those with visual impairments can receive assistance through our adapted phone service. Our team is prepared to help with processes such as account verification and withdrawals, ensuring an accessible and efficient experience.
Additionally, we are conducting an accessibility audit of our customer service and withdrawal channels to enhance compliance and identify areas for improvement. To further support customers with disabilities, we have established a dedicated 24/7 digital chat channel to handle inquiries, complaints, disputes, and more, ensuring equal access to information and assistance in accordance with Brazilian customer service regulations.