My location was incorrectly identified on my PC/Mac, indicating that I’m outside Brazil

If you believe you are within Brazil’s borders and were blocked from playing with real money on a desktop or laptop, the issue may be related to WI-Fi-based geolocation. Please check the following:

  • Wi-Fi-based geolocation: your device needs to detect multiple Wi-Fi networks nearby. Simply enabling Wi-Fi might not be enough, especially in remote areas.
  • Devices without Wi-Fi: if your computer doesn’t support Wi-Fi, you likely won’t be able to access real-money games.
  • Recommended actions:
    1. Ensure that your computer’s Wi-Fi functionality is enabled.
    2. If your computer lacks Wi-Fi, we recommend switching to a mobile device, as it usually provides better results.
    3. Alternatively, you can purchase a USB Wi-Fi adapter if you are using a PC/Windows.
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