I reached a milestone but haven’t received my reward—what should I do?
Wait up to 48 hours for Free Spins or until the end of the month for cash rewards. If you still haven’t received it, contact Betano Support.
Why didn’t I earn coins for my recent bets?
Check if:
- You’re playing eligible slot games.
- You’re betting with real money (not Free Spins, Bonus Money, or Golden Chips).
- Your bet amount is at least R$5 to earn 1 Coin.
How do I check how many coins I have?
Your coin balance and progress can be seen on the Clube Betano page in your account.
Where can I see the full list of eligible games?
You can find the full list of eligible games inside the Clube Betano Terms & Conditions on the Betano website.