Self-exclusion is an important tool for those seeking to practice responsible gaming. If needed, you can activate it on your account to protect your well-being. Here’s what you need to know:
How do I activate Self-Exclusion on my account?
To activate self-exclusion on your account, follow these steps:
- Go to the “Player Protection” section in your account.
- Select the “Self-Exclusion” option and choose the duration and reason.
- If you need additional assistance, contact our customer support team.
What do I need to know about the self-exclusion options before applying them to my account?
Pause Period:
- You can pause your account for 24 hours, 1 week, 1 month, or 6 weeks.
- You can extend the pause period at any time, and it will be applied immediately.
Self-Exclusion:
- Self-exclusion begins immediately after activation and can be set for 6 months, 12 months, 24 months, or permanently.
- You can extend the self-exclusion period at any time but cannot reduce it.
- Self-exclusion can be revoked, except in cases where it is imposed by court order or if you choose “addiction” as the reason for self-exclusion. To revoke it, go to the “Player Protection” section.
Can I reactivate my account during an active self-exclusion?
You can extend the duration of your self-exclusion at any time, with immediate effect. However, you cannot shorten it.
To cancel self-exclusion, go to the “Player Protection” section, but please note that revocation will take 24 hours to be applied.
IMPORTANT: If the self-exclusion is due to a gambling problem, the account cannot be reactivated.
Will my account be automatically reactivated once the self-exclusion period expires?
Yes, your account will be automatically reactivated once the self-exclusion period expires, restoring full access to our products and services.
How often can I pause my account?
You can pause your account as many times as needed. One of the best practices of responsible gaming is to take regular breaks whenever necessary.