If you did not receive the link to change your password, try again using the desktop version of the website instead of the app.
If you have received the link to change your password but you are not being redirected to the main page to change the password, you should:
1. Go to your settings on your mobile device:
- Uninstall the Betano application from your device.
- Then press the reset link in blue received via email from our system and move on with the necessary steps indicated on the screen.
- As soon as your password has been successfully changed, you may reinstall the application and log in to your account with the newly created password.
2. Or you can accommodate the settings on your phone by accessing:
- Your phone ”Settings”.
- Find and press the ”Applications” section.
- There you will find all the applications installed on your phone ordered alphabetically; find and press Betano.
- Press "Application settings".
- Then tap on "Default setting"/ "Set as default".
- Press "Go to supported URLs" and choose "Open in a different app" or "Always ask".
Once you've done and saved this, go back to the email received from us for resetting your password, press the blue link, choose to open it in a browser and continue with resetting your password.