I can't reset my password through the app. What should I do?

If you haven’t received the email with the password reset link, try completing the process using a browser instead of the app.

If you received the link but it’s not directing you to the password reset page, follow these steps:

Option 1: Reset your password by uninstalling and reinstalling the app

1. Uninstall the Betano app from your phone.
2. Open the email we sent you and click the password reset link.
3. Follow the instructions to create a new password.
4. Once you’ve set your new password, reinstall the app and log in again.

Option 2: Adjust your phone’s settings

1. Open Settings on your Android phone.
2. Go to Apps and find the Betano app in the list.
3. Tap on App Settings.
4. Select Open supported links or Set as default.
5. Choose either Open in a different app or Always ask.
6. Return to the password reset email, click the link, and select to open it in a browser.

By following these steps, you should be able to reset your password and access your account again!