According to our Terms & Conditions, article 6.6, if your account is dormant for 12 months, even if you have money in your account, it will be considered inactive.
Please note that 30 days before your account is considered inactive, we will contact you to redeem your balance before the account becomes inactive.
If, 12 months after your last login, your account retains a positive balance, we will apply a monthly administration fee of R$5 until your account balance is reduced to zero.
You can log into your account at any time to reactivate it or to withdraw your remaining balance so that none of the above administrative fees will be charged.