Account verification is an important step to ensure your account's security and allow full access to the platform. Here’s how the process works in a simple way
Important Note
Starting December 30, 2024, it will be necessary to complete your account verification to continue enjoying betting activities. Without completing the verification process steps, your access to betting will be restricted.
How to Start the Verification Process
- Go to Profile → Verification Process or
- Locate the banner with the option to continue the verification process.
Follow the step-by-step instructions and complete the process:
Step 1. Submit your ID Document
Accepted Identification Documents
You will need to provide a clear, valid, and current, color copy of one of the following:
-
BR National Identity Card:
- RG - General Registry
- CIN - National Identity Card
- Any Passport
- Driver’s License:
- CNH - It could be an image of the physical document or a digital PDF file.
ID Upload & Expected Outcomes
- After uploading, the system will show a preview of the document. If it's clear and readable, you can move to the next step. If not, you’ll see a message asking you to resubmit a higher-quality document.
- Follow, then the on-screen instructions to upload your document. You can drag and drop the file/ upload it from your device, or take a picture.
Step 2. Complete the Facial Recognition
Steps for Selfie Verification
- Before starting the selfie verification, you’ll be requested to give access to your camera.
- If your device doesn’t have a camera, simply click on “Continue the verification on your phone” to use your mobile device.
- A QR code will be generated to redirect you to your phone to complete the verification.
- Follow the on-screen instructions to take a selfie.
- The camera will activate, and you’ll be guided with simple instructions on the screen. Just follow the steps carefully.
Selfie Upload & Expected Outcomes
- If the selfie is successfully validated:
- You’ll be notified immediately.
- You’ll see a summary of the documents submitted and the steps completed. If you need to upload a new document, you can return to the upload section.
- If the selfie is not validated:
- You will be requested to repeat the selfie upload.
Step 3: Wait for Validation
- The system will process all submitted documents and mark those that were successfully validated.
- You'll then return to the Verification Process page and wait for the final response, which usually takes only a few seconds.
- If your ID document was validated, but the selfie wasn’t, you’ll be asked to repeat only the selfie verification process.