The internal approval of your withdrawal request can take up to 24 hours. After that, the processing time depends on the method you choose. Don't worry, this is just a maximum timeframe, and most of the time the process is completed earlier.
PIX
Withdrawals via PIX are sent to the bank account linked to your CPF key and can be completed within up to 1 hour. However, withdrawals will only be processed if the bank account is correctly registered to your CPF. Please note that external instabilities may occur, which could cause delays longer than usual.
In rare cases, the withdrawal may be sent to a bank account that you’ve recently used for deposits. To avoid any issues, we recommend checking that all your accounts with an active PIX key are correctly registered.
Bank Transfers
Bank transfers are sent to the account of your choice, always linked to the same CPF as the Betano account holder. The processing time can take up to 2 business days. Please note that weekends and holidays are not considered business days.
Make sure the agency and account number are correctly entered. If you have any doubts, we suggest checking a bank document where this information is clearly indicated.
Important: if your funds have left your Betano account but haven't arrived in your bank account within the stated timeframe, please contact us.