To set limits on your account, go to Player Protection and choose which of the following limits you'd like to apply:
Deposit Limit
Deposit limits work the same way as betting limits, but they apply to the amount deposited on the platform. They are activated when set, and their duration is for a defined period (daily, weekly, or monthly). You will determine the maximum amount you want to deposit, and when the limit is reached, your account will be “locked” until the limit is automatically reset.
Loss Limit
For example, if you set a loss limit of R$100 per week on Monday at 11am, your losses will be calculated from that point, and you will be prevented from losing more than R$100 until 11am the following Monday. Loss limits will reset for the next week.
Unsettled bets will also count towards your loss limit. If you're unable to place a bet, check your Betting P&L section to ensure that your unsettled bets haven't pushed you over your loss limit.
Bet Limit
Bet limits are applied as soon as they are set, and their duration is for a defined period (daily, weekly, or monthly). You will choose the maximum amount you want to spend/bet, and when the limit is reached, your account will be “locked” until the limit is automatically reset.
Bet Number Limits
Bet number limits help control your gaming activity by allowing you to set a maximum number of bets you can make within a defined period. This way, you can decide how many bets you want to make daily, weekly, or monthly.
A “bet” is defined as a single action: either a spin on the Casino or a ticket in Sports Betting. Once the limit is reached, no new bets will be accepted until the selected period resets.
Bet Time Limits
Bet time limits help manage your gaming habits by allowing you to set a daily limit on the number of hours you can spend placing bets. With this tool, you can configure a time restriction (from 1 to 23 hours) for the 24-hour period, which applies to all Betano products.
When the limit is reached, you will receive a notification, and no new bets will be accepted until the 24-hour period resets.
Withdrawal Cancellation Block
This limit is a feature that removes the permission to cancel withdrawals once they have been requested, protecting and ensuring that the amount is withdrawn from your gaming account.
Session Timer
This feature sends an alert with a summary of your financial activity and time spent in your current gaming session. The first alert is sent after 4 hours of continuous play, and subsequent alerts are sent every 2 hours.
When you receive the alert, you can choose to end the session or continue playing. Please note that this feature cannot be turned off.
Temporary Closure (Pause)
If you need a short break from gaming, the “Pause Period” feature allows you to temporarily restrict access to your account for 24 hours, 1 week, 1 month, or 6 weeks. This tool helps you take a break, reorient yourself, and return to gaming with a clearer mind.
Self-Exclusion
At any time, you can select the “Self-Exclusion” option in the Player Protection section of your account. Available pause options are 6 months, 12 months, 24 months, or permanent. This option is ideal for players who recognize that it's time to take a step back and prioritize their well-being.
It is important to note that a self-excluded customer can request a revocation up to 2 times for permanent self-exclusion and up to 3 times for temporary self-exclusion. Once these attempts are exceeded, the customer will no longer be able to request a revocation.
Important:
- Daily limits are calculated from the start of the day (00:00:00) to 23:59:59 on the same day, and the same applies to weekly and monthly limits.
- If you wish to adjust any of your limits, simply make the change, and your request will be processed within 24 hours.