🆕New Legislation - FAQ

Geolocation

• New Geolocation Requirements
• How to Enable Location/GPS Services on iOS Devices
• How to Enable Location/GPS Services on Android Devices
• How do I enable location services on my tablet?
• How to Enable Location Services on Windows?
• How to enable location services on Mac?
• See all 13 articles

Brazil Migration

• New regulation: Tutorial for account verification
• Will the previous https://br.betano.com domain still be accessible after 1/1/2025?
• Summary of Key Changes Under New Regulatory Requirements
• What is the deadline for you to act on your funds or bets as per the recent SPA/MF ORDINANCE No. 1,857, OF NOVEMBER 25, 2024?
• What rights do bettors have regarding their funds and bets during this transfer?
• Is there a new ordinance regulating data and fund migration after January 1st?
• See all 22 articles

Sportsbook

• What happens to long-term bets that are placed by 31/12/2024 after 1/1/2025?
• What happens with customers who have SB Betting Limits?

Payments

• Which payment methods will I be able to use at the new address betano.bet.br?
• Why can’t I use the bank account I used before?
• By when and how can I register my bank account with Betano?
• Will I be able to deposit or withdraw after 01/01/2025 if I haven’t registered a bank account with Betano?
• What is a registered bank account?

RG

• What if I have a yearly active account limit?
• What happens if I’m self-excluded from only one product, or if my self-exclusion has different expiry dates for each product?
• What if I currently have a limit set on only one product?
• How will Player Protection tools be impacted by the new regulation?

Bonuses

• What happened with my First Deposit Bonus?
• What kind of bonuses are allowed /forbidden due to the new regulation?

Data Protection

• Can all legal entities transfer data and resources?
• What conditions must be met for the transfer of data and resources?
• What is the transfer of data and resources in fixed-odds lottery betting?
• What impact does the migration have on my personal data?

Gaming

• How can I ensure that these games are compliant and safe for me?
• Are there any changes expected to the Live Casino experience, like game rules or dealers?
• Will Live Casino games still be available in Brazil with the new legislation?
• Will I notice any differences in how RNG games work with the new regulations?
• Why I can't find my favorite "Casino/Live Casino" game?

Fantasy

• What will happen to the tournaments that have not yet been completed, and I am still participating in?
• Why is Betano stopping the offering of fantasy?

General

• Discontinuation of the Watch Party Feature
• Betano Chatbox Feature Discontinuation
• Still not finding what you are looking for?
• Is there any tax on my winnings?
• Why can’t I access the site using VPN?