Other

Responsible Gaming

• What is Responsible Gaming and how do I play using it in my favor?
• How do I set financial limits on my account and how do they work?
• How can I maintain control when playing and who can I reach to for gambling problems?
• How will I know if I have a gambling addiction problem?
• How do I close my account?
• Can I gamble if I am underage?

Security

• Security general information
• How do I keep my account secure?
• How do I choose a secure password?
• Can I use my Betano account if I'm not in Brazil?
• Why did my login session expire?
• Security Compliance

Terms & Policies

• Where can I consult the Betting Rules?
• Where can I consult the Bonus Terms & Conditions?
• Where can I consult the General Terms & Conditions?
• Where can I consult the Casino Terms & Conditions?
• Where can I check the Affiliates Terms and Conditions?

Technical Support

• What are cookies and how do I delete them from my device?
• What can I do when the mobile application is malfunctioning?
• What happens when I face problems due to low network speed or device performance?
• What happens when games are interrupted or there is a malfunction at the casino?
• What happens in cases of technical malfunction or poor quality in the transmission of the virtual event?

Data Protection

• How long are my personal data being retained in the system?
• What rights do I have and how can I manage my personal data?
• What are the possible indications that my account has been violated?
• How do I choose a secure password?

General Information

• After how many minutes of inactivity is the playing session interrupted?
• Where can I find the Evaluation Form?
• How can I make a complaint?
• How do I download the Betano application on my Android mobile device?
• Can I use the application on my Huawei mobile device?
• How to become an Affiliate?